German Speaking Client Success Manager

Telecommute · Germany · Client Success expand job description ↓

Description

We’re looking for a German speaking Client Success Manager to ensure our biggest clients in Germany love us!

Become our first German speaking Client Success Manager and build amazing relationships with some of the biggest festivals and events in Germany. We’re looking for you to join our team and ensure our most valuable clients are happy! We enjoy working with some of the biggest live events in the world and want you to help us take it all to the next level!

You can either work remotely from Germany or from our London office.

Requirements

In the next 12 month you will...

  • Build and maintain amazing relationships with up to 50 clients at any one time measured by client retention and NPS
  • Grow the value of your accounts by 100% year on year by proactively checking in and consulting on additional marketing strategies to maximise their sales
  • Onboard and launch your clients in line with best practice. This includes ensuring onboarding takes less than 3 weeks and that clients announce their campaigns via email, social and on their website
  • Become the voice of the client, communicating cross functionally to help inform product, sales, marketing and community teams and therefore, integrating client feedback into everything we do

Benefits

About Verve

Verve is building a platform which enables our global network of advocates to sell products and services they love to their friends in exchange for unique experiences and rewards. We‘ve established a beachhead in live entertainment and work with some of the biggest events in the world, and are rapidly expanding our festival and event portfolio across the U.S., UK, Europe, and Australasia. As we continue to expand rapidly within this market, we’re also developing and launching exciting new technology for events to connect directly with their biggest fans. At Verve we believe in a culture of freedom and ownership.

We empower you to own the value you create and impact on our future success. And we believe that to act as an owner you should be empowered to work in the way that enables you to deliver the best results – how and when you do is up to you. You choose your hours, where you work, the meetings you attend and the amount of holiday to take in order to create the most value and be at your best.

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