Client Operations Manager

London, England, United Kingdom · Client Success

Description

Are you operationally minded? Do you love music festivals and events? If the answer is yes then this could be the job for you! We are looking for a Client Operations Manager to join our company and help ensure our ambassador programmes run smoothly and that the Festival and events organisers that we work with are happy!


What will you achieve in the next 6 months?


- Become an expert at setting up ambassador platforms for some of the biggest festivals and events in the world

- Manage dispatch and ambassador reward fulfilment ensuring that tickets are sent out on time and accurately

- Prepare weekly internal and external reports which highlight business performance, educate clients and internal stakeholders

- Master the Verve product acting as the liaison between our product and product team with sales and client success managers

- Expertly troubleshoot any issues related our ticket integration partners; Ticketmaster, Paylogic, Frontgate & Eventbrite

- Identify pain points within the client success management lifecycle and help come up with process and system improvements to make the Client Success Management team more efficient

- Work on site at some music festivals throughout the UK to help ensure ticket and reward collection runs smoothly


Benefits

As you will be communicating with various different departments and stakeholders its a great opportunity to learn what you enjoy and what you maybe don’t enjoy as you start your career.


Verve is building a platform which enables our global network of advocates to sell products and services they love to their friends in exchange for unique experiences and rewards.


We‘ve established a beachhead in live entertainment and work with some of the biggest events in the world, and are rapidly expanding our festival and event portfolio across the U.S., UK, Europe, and Australasia.


As we continue to expand rapidly within this market, we’re also developing and launching exciting new technology for events to connect directly with their biggest fans. At Verve we believe in a culture of freedom and ownership.


We empower you to own the value you create and impact on our future success. And we believe that to act as an owner you should be empowered to work in the way that enables you to deliver the best results – how and when you do is up to you. You choose your hours, where you work, the meetings you attend and the amount of holiday to take in order to create the most value and be at your best.


Expected Salary: £25,000pa - £30,000pa


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