Head of Community Support

Las Vegas, Nevada, United States · `Community

Description

Take on the critical role of driving the strategy of our Community experience across the world through a best in class customer support team. We work with some of the biggest music festivals, venues and travel destinations in the world and we want you to ensure the experience our ambassadors and customers have is an incredible one. Improving end to end customer satisfaction will be at the heart of everything that you do.


What will you achieve within the next 12 months?

Benefits

We are the global market leader in word-of-mouth sales in the live entertainment and travel industry. We use networks of advocates to sell products and experiences to their friends in exchange for rewards such as free tickets and backstage passes. We do this in two ways:

Our technology powers over 500 music, travel, hotel and sports brands in 40 countries with more than 25,000 active advocates. We also have global partnerships with ticketing companies including Ticketmaster, Eventbrite, Paylogic and Front Gate Tickets.

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