Head of Membership, UK

London, England, United Kingdom · `Community

Description

Take on the critical role of leading and managing the Pollen member experience across the UK. We work with some of the biggest music festivals, venues and travel destinations in the world and we want you to ensure the experience our members and customers have is an incredible one. Improving member activation, engagement and retention will be at the heart of everything that you do as will improving customer end to end satisfaction.


What will you achieve within the next 12 months?

Benefits

Pollen is a new B2C marketplace being incubated within Verve, a B2B software company which powers ambassador programmes for some of the biggest music festivals and events in the world. Pollen connects members and their friends to festivals, events, sports games and travel destinations maximising the experience they have through unique personal and group rewards they couldn’t access anywhere else.

Verve is the global market leader in word-of-mouth sales in the live entertainment and travel industry. We use networks of advocates to sell products and experiences to their friends in exchange for rewards such as free tickets and backstage passes.

Our technology powers over 500 music, travel, hotel and sports brands in 40 countries with more than 25,000 active advocates. We also have global partnerships with ticketing companies including Ticketmaster, Eventbrite, Paylogic and Front Gate Tickets.

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