CRM Specialist

Los Angeles, California, United States · Marketing expand job description ↓

Description

Own the delivery of a best in class CRM strategy, alongside the implementation of a new platform for a product line.

You’ll be responsible for executing our CRM strategy. By developing engaging, impactful and personalised communicated you’ll be pivotal in driving increased conversion, engagement, retention and loyalty to help Verve meet their commercial objectives.


What will you achieve in the next 12 months?

  • You will work with the CRM Manager and copywriter to implement a roadmap of automated multi-channel communications (email, sms and push) to customers across multiple product lines.
  • You will increase learnings by experimenting on ways communications can increase customer lifetime value.
  • You will work within the marketing automation tool to draft, edit and press send on ad hoc communications in US territory.
  • You will develop a deep understanding of the lifecycle of a user; their pain points, motivations and identify opportunities for segmented, personalised and engaging communications to make them more successful, rewarded and keep returning.

Benefits

About Verve

Verve is building a platform which enables our global network of advocates to sell products and services they love to their friends in exchange for unique experiences and rewards. We‘ve established a beachhead in live entertainment and work with some of the biggest events in the world, and are rapidly expanding our festival and event portfolio globally. As we continue to expand rapidly within this market, we’re also developing and launching exciting new technology in the Sports and Travel verticals.

At Verve we believe in a culture of freedom and ownership. We empower you to own the value you create and impact on our future success. And we believe that to act as an owner you should be empowered to work in the way that enables you to deliver the best results – how and when you do is up to you. You choose your hours, where you work, the meetings you attend and the amount of holiday to take in order to create the most value and be at your best.

Personal information
Your Profile
Application Details